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Frequently Asked Questions


How often should I have my chimney swept?

The National Fire Protection Association recommends that ALL Chimneys be inspected and cleaned, IF necessary, at least once a year or more frequently as required to ensure adequate draft, clearance, soundness and freedom of mineral deposits. (NFPA 211).

Your furnace vents into your chimney also. Your fuel company is NOT responsible for cleaning your heater chimney. Therefore, we inspect your heater flue to ensure adequate draft and soundness whenever we are called to a property.

How often should I have my ducts cleaned?

Frequency of cleaning depends on several factors, not the least of which is the preference of the homeowner. Some of the things that may lead a homeowner to consider more frequent cleaning include:

  • Smokers in the household
  • Pets that shed high amounts of hair and dander
  • Water contamination or damage to the home or HVAC system
  • Residents with allergies or asthma who might benefit from a reduction in the amount of indoor air pollutants in the home’s HVAC system
  • After home renovations or remodeling
  • Prior to occupancy of a new home

I use the Creosote Sweeping Log, do I really need to have someone check out my fireplace?

As noted on the product “Regular chimney inspections are always recommended. The CSL will not tell you if your chimney is blocked or has any kind of structural damage. The Creosote Sweeping Log does not take the place of inspection and professional cleaning.”

Do you give free estimates?

There are many instances when in order for us to give you a proper estimate a thorough inspection of your chimney is required first. It is our policy to charge a service fee for any visit we make to your home. Your charge is for a service fee and a visual inspection. The service call is to properly identify your problem with a good solution. The estimate is free. The service call is not.

For your consideration, if you do choose to have D. J. Cross Inc. to complete repairs etc., your service fee is deducted from the cost of said repair or service.

In some instances a more thorough inspection may be necessary (something other than a Level I visual inspection) (i.e. because of a chimney fire, lightning strike, construction failure, transfer of property or installation of a new appliance) For us to prepare a proper estimate (i.e. a Level II or Level III inspection may be required. There is a fee for these Level II or Level III inspections that are not deductible.

What products do you carry?

Hearth Products
We offer an assortment of products for your hearth and home. Please contact our office for a free catalog.

Firewood
We suggest contacting Koehler Energy to ask for seasoned hardwood at 610-220-7570. Firewood is sold in a unit called a “cord.” A standard cord of firewood is 128 cubic feet of wood, generally measured as a pile 8 feet long by 4 feet tall by 4 feet deep. A “face cord” is also 8 feet long by 4 feet tall, but it is only as deep as the length of the wood, so it isn’t a full cord. You should expect to pay roughly $ 250 for a cord of firewood. 

Unseasoned wood or “softwood” can lead to creosote buildup, excessive smoking problems, and unnecessary chimney fires. A good way to check if wood is seasoned, is to make a fist and knock on the end grain of the wood, it should make a high pitched noise indicating it is seasoned.

Carbon Monoxide Detectors
We carry Kidde® Carbon Monoxide Detectors for purchase. No matter what condition your heating unit is in, it is always a good idea to have at least one carbon monoxide detector in your home.

Capping
We carry an assortment of stainless steel, copper, and decorative terra cotta chimney tops. If your chimney is lacking chimney capping, ask us about your options.

Air Duct Filters
We carry high-efficiency electrostatic filters (90% and 96% efficient) as well as disposable, pleated filters.

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